When implementing the Human Rights Policy, the Company pays a
special attention to the mechanisms for resolving grievances and
keeping an open dialogue with the staff, contractors, and the
The following procedure to resolve grievances of the population is developed and implemented in the Company.
Any actual or potential problem that leads to the expression of dissatisfaction or concern is considered as a grievance.
The procedure involves six steps and specific terms of resolving grievances.
The Grievance Procedure requires that all issues related to grievances shall be dealt with confidentially. The identity of the initiator and the contents of the grievance shall not be disclosed to third parties without the prior written consent of the initiator.
General statistics and the results of the grievance resolutions are included in the annual sustainable development reports.
Sakhalin Energy is one of the five companies in the world that were selected by the UN to test the Guiding Principles on Business and Human Rights, the so-called Ruggie Principles, in the part of corporate mechanisms for handling grievances. The Guiding Principles were endorsed by the UN Human Rights Council in its Resolution 17/4 of 16 June 2011.